1. Information We Collect
We collect the following types of information:
- Account Information: When a parent registers, we collect basic information such as name, email address, and the child's first name.
- Pen Pal Information: When children add a pen pal, we collect and store the invite code and pen pal details (e.g., name, country).
- Communication Data: We store the content of letters sent between pen pals, including any media (like photos) attached to the letters.
- Settings Information: We collect and store parent preferences for features such as Friend Finder visibility, image sending/receiving permissions, and AI mascot (Twitch) chat access.
2. How We Use Your Information
- To Provide Our Service: Facilitating pen pal connections and letter exchanges.
- Parent Supervision: Ensuring all letters are reviewed by parents before delivery.
- Sponsored Campaigns: Allowing children to earn special collectible stamps through brand-sponsored campaigns (if parents opt-in).
- Improvements: Using aggregated, anonymized data to improve Stamplo's services and user experience.
3. Legal Basis for Data Processing
Under GDPR, we process personal data based on:
- Consent (e.g., account creation, communication, sponsored participation)
- Contractual Necessity (providing Stamplo's services)
- Legal Obligation (compliance with laws and regulations)
4. How We Protect Your Data
- Encryption: All personal information is encrypted during transmission and at rest.
- Access Control: Only authorized parents can manage their children's accounts, with double parental approval required for letter exchanges.
- Data Minimization: We collect only the minimum information necessary to operate Stamplo.
5. Sharing Your Information
We do not sell, rent, or share your personal information except:
- Legal Requirements: If required by law.
- Service Providers: With trusted providers under strict confidentiality agreements, only when necessary to operate Stamplo.
6. Data Retention
We retain personal information only as long as needed to fulfill our service obligations or comply with legal requirements.
- When an account is deleted, all associated parent and child data is permanently deleted immediately.
- Letters and attached media are retained for up to 12 months after they are sent, after which they are permanently deleted.
7. Your Rights Under GDPR
As a user, you have the right to:
- Access: Download your personal and family data via your account settings.
- Rectification: Correct inaccuracies in your data.
- Erasure: Delete your account and all related data (“Right to be Forgotten”).
- Restriction of Processing: Request limits on data use.
- Data Portability: Obtain your data in a machine-readable format.
- Object: Object to certain types of processing, including marketing communications.
8. How to Exercise Your Rights
To exercise any rights, please contact us at support@stamplo.kids. We will respond within 30 days and may request verification of identity to protect your privacy.
9. Parent Control and Child Safety
Parents have full control over their child's account settings, including:
- Managing Friend Finder visibility
- Enabling or disabling image sending and receiving
- Controlling access to AI mascot (Twitch) chat features
- Approving or rejecting every pen pal letter
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. Types of cookies we use:
- Essential Cookies: Required for Stamplo's core functions.
- Analytics Cookies: Help us improve Stamplo without collecting personally identifiable information. We use privacy-focused analytics services.
When you first visit, you can accept or decline analytics cookies.
11. Data Transfers
We may transfer personal data outside the EEA only when adequate safeguards (such as EU Standard Contractual Clauses) are in place to protect your information.
12. Automated Decision-Making
Stamplo does not use automated decision-making or profiling that affects users' legal rights or significant matters. All approvals and key decisions involve human review.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any updates here. Continued use of Stamplo after updates indicates your acceptance of the new terms.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
support@stamplo.kids
